Mission-critical print

There are many occasions when a print job simply has to be delivered on time, when a failure to achieve that goes well beyond mere inconvenience.

Just before Christmas, we gave some pretty spectacular service to ensure that even the coldest and most snowy December for a zillion years did not stop anything we supply getting there on time.

In Mid-December a client, a major bedroom and kitchen manufacturer, supplier and fitter, ordered various kinds of printed CAD paper—the paper on which their designers plan the room. This is on a very high quality uncoated paper—as our client’s customers retain them long after the bedroom and kitchen has been fitted.

We do not print this CAD paper in Coventry—we use a printer in Spain, whose particular printing capability is well suited to this product, and who can supply it at an extremely competitive price. The lead time is normally three weeks, but our client needed some before Christmas and so the Spanish company printed the whole job and despatched some to go by airfreight on Friday 17th December.

We learned the unsurprising news that over the weekend the plane had been unable to land in the UK and had in fact diverted to Brussels. The weather that week was for more snow and we could not get a guarantee that the consignment would arrive before Christmas. Our client was very understanding (all of our clients are nice people!) but we knew how important this consignment was to them.

With a lot of assistance from our Spanish supplier (our suppliers are uniformly excellent and responsive companies too) we organised a driver to pick up two pallets of the paper and to deliver it to our client via the Santander to Plymouth ferry.
The driver set out on 22nd December and arrived at our client (in the Midlands) on Christmas Eve morning at 8.00am.

What did we charge our client for this extra delivery? Nothing at all… they had paid a large amount of money for airfreight delivery in the first place, and whilst the bad weather was not the fault of the carriers it was also not the fault of our client. They needed their CAD paper, we had agreed to deliver it and that is what we did…. At no extra cost…..
In fact the airfreight delivery arrived before Christmas too, but it is the Print2Please way that we do not promise and keep our fingers crossed, we make things happen.

We are so confident of our service that if you tell us that your print is mission critical and we agree to deliver it on a particular day. If, for any reason at all, that does not happen, you pay absolutely nothing.

Our client was really pleased with us and we just love to please our clients! Can we please you this year?